UDAAP Review & Update
UDAAP appears on every "bad news" list, including frequent violations, significant penalties and enforcement actions.

This webinar will assure you and your staff understand the basic concepts
and are aware of the current status of the rules.

Regulatory attention on the topic of Unfair or Deceptive Acts and Practices has been rising for several years. The Dodd-Frank Act expanded the topic to include Unfair, Deceptive or Abusive Acts or Practices (UDAAP).

UDAAP applies to:

  • Every product or service offered by any financial institution.
  • Every aspect of any transaction, including:
    •  Marketing any product or service; 
    • Opening a deposit account or an open-end line of credit;
    • Originating a consumer, mortgage, commercial or any other type of loan;
    • Administration of existing deposit or loan accounts;
    • Terminating or closing accounts; and
    • Much more.

With increasing frequency, examiners are requiring bank employees to explain the terms contained in account and service documentation, policies and procedures and advertisements. If you can’t explain the terms to your examiner, how can you explain them to your customers?

Why Participate?

A significant number of financial institutions have felt the sting of enforcement actions as a result of engaging in unfair, deceptive or abusive acts or practices. This program will assure you and your staff understand the basic concepts and are aware of the current status of the rules. Regulatory enforcement actions are reviewed.  Participants receive a detailed manual that serves as a handbook long after the program is completed.


Upon completion you and your staff will understand:

  • The existing laws and guidance that govern this topic;       
  • What acts or practices are unfair;       
  • What acts or practices are deceptive;
  • What acts or practices are abusive;    
  • UDAAP examination procedures;
  • Recent regulatory enforcement actions; and
  • Steps to reduce the likelihood of UDAAP problems.


Department managers for any product or service offered by the institution, compliance officers, those who open accounts or originate loans, auditors and others with administration responsibilities for accounts or services.


Jack Holzknecht, CRCM, is the CEO of Compliance Resource, LLC.  He has been delivering the word on lending compliance for 39 years. Jack’s career began as a federal bank examiner. He also headed the form and software division of a regional consulting company. He has developed and presented training programs to bankers in 43 states. He also developed and delivered training for the FDIC.

Kelly M. Owsley, CRCM, is Director of Training Services for Compliance Resource, LLC. Since 2000, she has worked for financial institutions ranging in asset size from $250 million to $3 billion.  Kelly has worked in branch management, lending, product development and training. Recently, she served as VP of Compliance for a community bank where she was responsible for implementing and training all compliance related topics.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.