UDAAP for Non-Lenders: Unfair? Deceptive? Abusive? Who, Me?
UDAAP can and does affect all products and services offered to consumers by financial institutions. This program will help you understand and identify potential liabilities and reduce possible exposure.

UDAAP can and does affect all products and services offered to consumers by financial institutions. Not just some products/services and not just loan products. All!

To add insult to injury, technical compliance with specific consumer protection laws and regulations does not provide us with a “pass” on UDAAP. Current regulatory focus includes these non-lending related products:


  • Overdraft programs, whether formal or informal
  • Check/debit processing order
  • ATM fees
  • Rewards programs
  • Gift card sales
  • Add-on products
  • Marketing of products
  • Vendor management
  • Consumer complaints

Why Participate?

In addition to offering helpful examples, this session will assist you in:

  • Understanding the scope and potential liabilities of UDAAP
  • Identifying potential UDAAP problems
  • Reducing possible exposure


Senior management, operations officers, branch managers, marketing officers, risk management officers, compliance officers and auditors.


Patricia Cashman, CRCM, Cashman Compliance Solutions, LLC, began her banking career in 1969. She was the senior operations officer for three community banks, assistant examiner for the Texas Department of Banking and manager of the compliance/audit division of one of the largest bankers’ banks in the country. Additionally, Patricia has taught a variety of compliance subjects at state and national banking schools and webinars, and she has been a trainer for numerous banks and compliance organizations.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.