Ten Simple Rules for Tellers to Save You Thousands
Over the years, financial institutions have lost millions of dollars from easily avoidable errors by tellers.

Do your tellers know the simple rules? What should you do when checks and accounts don’t match? How should you handle deceased customer checks?

We’ll review UCC 3 and 4 issues about negotiable instruments. Learn about complex legal issues with easy-to-understand, straightforward rules of thumb.

What You Will Learn

  • How money moves, and why checks are presented for payment
  • Checks, endorsements, and accounts
  • Why checks should match accounts
  • Why we don’t cash business checks
  • Deceased customer checks
  • Checks payable to entities and to your financial institution
  • Who’s liable for what?
  • Signatures on accounts
  • Names not matching account records
  • Filling out deposit slips
  • Fiduciary signatures
  • Stale-dated, post-dated, and other legal issues


Tellers, head tellers, cashiers, deposit operations, compliance personnel, new account representatives, business bankers, personal bankers, branch managers, training personnel, and all front-line personnel


Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor’s and master’s degrees from Louisiana State University. She has 27 years of combined teaching and banking experience.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 5 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • Live plus Six Month On-Demand – $365
  • CD-ROM (Includes Six Month On-Demand) – $325
  • Premier (Includes all options) – $395
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.