Ten Simple Rules for Tellers to Save You Thousands
Over the years, financial institutions have lost millions of dollars from easily avoidable errors by tellers.

Do your tellers know the simple rules? What should you do when checks and accounts don’t match? How should you handle deceased customer checks?

We’ll review UCC 3 and 4 issues about negotiable instruments. Learn about complex legal issues with easy-to-understand, straightforward rules of thumb.

What You Will Learn

  • How money moves, and why checks are presented for payment
  • Checks, endorsements, and accounts
  • Why checks should match accounts
  • Why we don’t cash business checks
  • Deceased customer checks
  • Checks payable to entities and to your financial institution
  • Who’s liable for what?
  • Signatures on accounts
  • Names not matching account records
  • Filling out deposit slips
  • Fiduciary signatures
  • Stale-dated, post-dated, and other legal issues

Who Should Attend?

Tellers, head tellers, cashiers, deposit operations, compliance personnel, new account representatives, business bankers, personal bankers, branch managers, training personnel, and all front-line personnel


Deborah Crawford is President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She earned a Bachelor and Masters from Louisiana State University.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


Live Plus Five (days) – $265
OnDemand Recording Only – $295
CD-ROM and Hardcopy Handouts – $325
Live Plus Six (months) – $365
Premier Package – $395
Additional Locations – $75 each          


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.