Scripting the New Account Interview for Compliance
Regulators are now asking for the "script" for opening deposit accounts. Many institutions have been caught off guard with their request. A new account script for compliance and fairness makes absolute sense in this highly regulated environment.

During this program we will develop scripts with different options for both personal and business accounts. You will receive both a personal account and business account script which will promote accuracy and fairness in accomplishing our tasks for compliance at the frontline.

Covered Topics

  • Tasks involved in the personal account interview
  • Risk rating customers
  • Handling Overdraft Privilege, Holds, Disclosures and other issues
  • Tasks involved in the business account interview
  • Regulation GG, Marijuana related businesses, privately held ATMs, Money Service Businesses
  • Protecting from Unfair and Deceptive Practices through clear and helpful techniques for product development


Branch Operations, Marketing, Sales, Compliance, Branch Managers, New Account Representatives, Personal Bankers.


Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University. 

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


Either Live or 6-Month On-Demand Webinar: $255

Both Live and 6-Month On-Demand Webinar: $355

Premier Package – Live session, OnDemand Weblink, and CD-ROM plus Hardcopy Handouts: $395                                  


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.