Remote Deposit Capture: Customer Due Diligence FFIEC Tier II Exam Considerations Plus Mobile Capture!

Should you enhance your RDC Application, Site Visit, and the Customer’s Self-Assessment?  Do you understand how these documents support risk management of RDC…BSA monitoring, information security?  

Join us for this informative two hour webinar.  The webinar outlines detailed information you may consider adding to your documents and processes to support thorough due diligence of your customers.  The information you will learn includes and supports your ongoing risk management of Remote Deposit Capture to mitigate the institution’s risk pursuant to the “FFIEC Retail Payment Systems” Tier II exam questions.   In addition, we will discuss ideas and considerations, if you are offering, or planning on implementing, Mobile Deposit Capture.


  • Understanding the basics of RDC
  • Understanding the FFIEC guidance, Customer’s Due Diligence and Suitability
  • Effective RDC Application and detailed content
  • Supporting addendum to application and possible content
  • Possible content of Site Visits and Customer’s Self-Assessment
  • Considering BSA and information security issues
  • Importance of RDC Risk Rating System
  • Discover the five top examination findings in 2012
  • Ideas and considerations…Mobile Deposit Capture


RDC Services Officers, Electronic Banking Officer, Deposit Operations Officers, Treasury or Cash Management Officers, Compliance Officers including BSA Officers, Chief Technology Officers, Lenders, Underwriters, Auditors, and Risk Managers.


Carolyn Dowdy has over 25 years’ experience in community banking. During her career, she served as part of the senior management team of two new start-up banks in Georgia. Her breadth of experience allowed her to make the leap to consulting on deposit operations and IT compliance issues with community banks in 2005 when she started Bank Project Solutions. Her insight into banking trends led her to develop a curriculum and compliance training materials for Remote Deposit Capture for financial institutions in 2006. She has since trained hundreds of bankers on these issues at financial institutions and in online forums for third-party technology service providers. Because of her specialized knowledge in compliance, she has also facilitated sessions at several bank organization seminars, for a data processing Users’ Group, and recently at a compliance school.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 hrs.


Either Live or 6-Month On-Demand Webinar: $255

Both Live and 6-Month On-Demand Webinar: $355


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.