Regulation E Unwrapped
The Electronic Fund Transfer Act has a major impact on you and your customers. This webinar unwraps Regulation E layer by layer, including what regulators are looking for, model forms, dispute resolution and more.

Regulation E has had a few changes over the last few years, including moving to the Consumer Financial Protection Bureau (CFPB). In this webinar, we’ll unwrap the regulation layer by layer. 

Regulation E (The Electronic Fund Transfer Act) is a consumer protection regulation and has a major impact on you and your customers. The regulation impacts electronic payments including ACH, debit and credit cards and wire transfers. In April 2013, the CFPB issued the final regulation and official interpretation on Section 1073 of the Dodd-Frank Act, which addresses three specific issues dealing with:

  • Fee disclosures imposed by a designated recipient’s institution
  • The requirement to disclose taxes collected by a person other than the remittance transfer provider
  • Error resolution provisions


  • What regulators are looking for
  • The model forms that are available to you
  • The dispute resolution process and when to use it
  • The differences between Regulation E and the ACH Rules


Compliance personnel, auditors and all others interested in gaining knowledge on Regulation E and processing ACH transactions.


Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Currently, Kate is working with Management HQ as an Account Coordinator and Office Manager. As Vice President of the Upper Midwest ACH Association, she was responsible for member education and problem solving as well as ACH development projects. Kate has been active in several National ACH Association Rules Work Groups over her career. She is a popular speaker at both local and national conferences on electronic payments related topics.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00


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