Recognizing Elder Fraud for Staff
Elder Fraud is forecasted to become the fastest growing crime in the next ten years.
Train all your staff on the warning signs and the steps to take when they believe a customer is a victim.
The reason is simple: the baby boomers are aging so criminals consider them the new hunting ground. The abuser is most likely to be a family member or a caregiver who has worked with senior citizens in a previous job. If they are successful in depleting the accounts of the victim your bank may become involved in litigation.
This webinar will train front line staff on the warning signs of an abused elderly customer. It provides practical hands-on training methods that have worked for other financial institutions. It will focus on the types of transactions that allow the caregiver to gain financial control of the senior citizen. The methods obtained in this illuminating session will help you protect your account holders by providing simple techniques to handle these difficult situations.
This program will train staff how to identify, evaluate and report the problem to management. We will provide examples and best practices to follow when you suspect financial exploitation of the elderly.
- Understand how easily senior citizens can be compromised
- Know what a social engineering attack is and how it is used on senior citizens
- Know the steps to take when you believe your customer is a victim of elder fraud
- Understand who the caretakers are as well as when they may have crossed the line
- Know who to contact when your senior citizen cannot be contacted by the bank or the caretaker refuses to allow you access to them
Frontline staff, head tellers and supervisors, training officers and risk management.
Barry Thompson, CRCM, Thompson Consulting Group LLC, is an international speaker, trainer, consultant and writer. Barry has worked in the financial services industry for over three decades and has held the positions of security officer, compliance officer, treasurer, senior vice president and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at federal, state and local levels.
Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session
Member price: $275.00 | Non member price $550.00
Member price: $295.00 | Non member price $560.00
Online: Visit the CBA Webinar Catalog
Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)
1516 Xavier St., Ste 500, Denver, CO 80204
Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)
- Preferred Payment Method: Online
- Please register online or by phone when paying with a credit card
- Payment Must Accompany Registration – Invoices are Not Provided
Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.