Pain Relief for Managers – Managing Multiple Generations Successfully
For the first time in modern history, the American workforce consists of four separate generations—from those that remember Pearl Harbor to those who can’t remember a time without the Internet.

In today’s fast-changing work environment, it is vital to an organization’s success that all of leadership gain awareness and understanding of the impact diversity brings to work teams.

Daily, managers face the challenge of multiple generations working side-by-side, bringing with them differences in perspective and attitude that can create friction, frustration and poor morale. Differing work ethics, values, technological abilities, and life experiences can collide. Each generation has different expectations, assumptions, priorities, approaches to work and communication styles and preferences, which in turn affect recruiting, team building, productivity and morale.

If we choose to ignore these differences, they can grow into a source of misunderstanding and conflict. When managed appropriately, they can create opportunities for collaboration and synergy, boost morale of all workers and generate pain relief for the manager.

Covered Topics

  • What Makes Each Generation Tick?
  • How to Adapt Your Coaching Style as Needed?
  • Build Bridges and Find Common Ground
  • Create a Climate Where Each Generation Thrives
  • Utilize The Three C’s to Engaging Workers
  • Narrow the Generational Communication Gap
  • Create Synergy with the Differences


Anyone with supervisory oversight and those that train others


Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the “go-to” person every bank wants to hear from. Participants appreciate her “been there, done that” humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


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