Opening New Accounts – Three-Part Series
This is a three-part series. The prices below are include all sessions.

Each session can also be attended individually by clicking on the links below.


Part I – Legal Ownership of Consumer Accounts

Tuesday, April 11th, 2017

12:30 p.m. – 2:30 p.m. PST

Account title vs. ownership indicated vs. authorized signer on the legal document…Does it really matter on a personal account? You bet it does! It’s ALL about ownership vs. access, and who on the account has the authority to do what. We’re beyond the days where we let our accountholders tell US how they’re going to title accounts. For a complete description or to attend Part I only, CLICK HERE.

Part II – Business Accounts

Tuesday, April 18th, 2017

9:00 a.m. – 11:00 a.m. PST

Managing risk is the #1 priority for all financial institutions and it all starts at the new account desk. Well-trained bankers who can recognize and stop attempted dishonest activity are the first line of defense in protecting a financial institution. Unfortunately, too often, new account personnel are trained “on the job” which results in an environment of potential vulnerability and unnecessary losses. This risk is magnified when dealing with business accounts. When opening a commercial account, verifying if a business entity is legal and who is authorized to transact business on behalf of that entity is crucial. In this two hour webinar, we will investigate the types of business entities available in most states and clarify who has authority to open the account and ultimately sign the resolutions. For a complete description or to attend Part II only, CLICK HERE.

Part III – Trust, Fiduciary and Minor Accounts

Wednesday, April 26th, 2017

12:30 p.m. – 2:30 p.m. PST

Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts – what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or wants to open an account in a minor’s name and SSN. This two hour webinar will delve into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to accounts during lifetime and after the death of a signer. For a complete description or to attend Part III only, CLICK HERE.


All customer contact personnel, supervisors and officers whose responsibilities include opening or managing the new account area. Excellent for supervisors or officers who have authority to “waive” documentation requirements. Internal Auditors and Compliance Officers will find the information exceptionally beneficial as well.


Patrice M. Konarik is president of Sunwest Training Corp. founded over 20 years ago and is located in the Texas Hill Country near San Antonio, Texas. With over 30 years experience in the financial industry, Patrice has focused her expertise on the retirement and new account areas and is currently providing live training and webinars on these subjects on a nationwide basis. She has a BS In Management Science from New York’s Binghamton University. Many state banking associations and other organizations use her as their main source for training on these complicated topics. Patrice’s upbeat personality and former banking experience easily encourages interaction and questions during the training sessions.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 5 Day On-Demand  - $725
  • Six Month On-Demand – $805
  • Live plus Six Month On-Demand – $995
  • CD-ROM (Includes Six Month On-Demand) – $945
  • Premier (Includes all options) – $1075
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.