Onboarding Your New Hire
For banks that are serious about taking onboarding up a notch, this dynamic program will help raise the bar for engaging and training new employees.

Learn how to check all required boxes while maintaining the interest of your new hires.

Wow them with genuine interest and care in their success with your organization.

What You Will Learn

  • How to set the tone for success?
  • The Four C’s of onboarding: Compliance, Clarification, Culture and Connection
  • Using the first two weeks of employment as a launching board
  • Create an engaged employee from the start
  • Best practices to wow your new hire
  • What is employee engagement?
  • How do you train a new hire effectively?
  • Provide coaching and support


Call center managers, Teller supervisors, HR, Executive managers and Branch managers


Zack Merrill is a Certified Bank Training Professional (CBTP), senior training consultant for InterAction Training. An experienced banker, Zack, ran a branch bank plus had full responsibility for developing and delivering training bank wide with a focus on exceptional sales and service. His experience and expertise for leading, coaching and training takes on a real-world, results-oriented approach in his speaking engagements, webinars and workshops.

In 2013, InterAction Training created, The Training Institute, an organization dedicated to setting the standard for those responsible for training effectiveness in financial institutions. Zack has oversight for evaluating the quality, progress, and testing of candidates seeking to earn certification.

Zack attended the University of Oklahoma and is completing a course of study to earn certification in Project Management. He is devoted to his work as a Worship Pastor and makes his home in Edmond, Oklahoma with his wife and son.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 7 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • Live plus Six Month On-Demand – $365
  • CD-ROM (Includes Six Month On-Demand) – $325
  • Premier (Includes all options) – $395
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.