Negotiation Skill Building for Bankers
Attend this interactive webinar to learn how to effectively ask for the business and close the deal. You’ll discover how to overcome roadblocks, improve your communication and management skills and more.

Today’s competitive environment requires bankers to be able to negotiate in a number of different ways under sometimes abstract situations – all at once! Attend this proactive webinar and learn to ask for the business and actually close the deal.

This webinar emphasizes negotiation skill building, effective communications, telephone techniques and the negotiation process. Related topics include management skills and styles, technical skills and compensation techniques. The program also addresses the importance of the human side of negotiations including empathy, ego and needs.

Throughout the session, real life banking scenarios will be presented to reinforce the concepts taught.


  • Negotiations defined
  • Negotiation skill building
  • The communications process
  • Roadblocks in negotiations
  • Telephone techniques and negotiations
  • Management skill building and negotiations
  • The human side of negotiations
  • Negotiations in the real world


Commercial lenders, consumer lenders, relationship managers, private bankers, branch managers, assistant branch managers and business development officers.


David L. Osburn, CPA, CCRA, NACM, is the founder of Osburn & Associates, LLC, a business training and contract CFO firm that provides seminars, webinars and speeches for bankers, CPAs, attorneys, credit managers and business owners on banking/finance/credit, negotiation skills, marketing and management issues. His professional background includes 14 years as a business trainer/contract CFO and 16 years as a commercial lender. Mr. Osburn has been an adjunct college professor (MBA and undergraduate courses) for 29 years.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.