Managing Problem Loans: Part 1 – Effective Collection Techniques for Consumer Loans

Attend this two-part webinar to learn hoe to better deal with both problem consumer and commercial loans.

As consumer delinquencies rise, banks are more and more dependent on their collection (asset quality control) process to manage the bank’s level of risk. The collection process represents the ultimate “Sales” job, as we are trying to change the borrower’s behavior using persuasion. The rise in bankruptcy filings has had a major negative impact on bank earnings. Today’s collection officers must have a solid understanding of the rules and tactics that apply to borrowers filing bankruptcy.


  • Strategies for dealing with delinquent accounts
  • Improve telephone collection techniques
  • Comply with fair debt collections practice acts
  • Bankruptcy management practices


Branch managers, collections personnel, personal bankers, consumer lenders and loan review staff.


David Kemp is President of Bankers Management, Inc., (BMI) a nationally recognized company in financial services training and consulting. Prior to forming BMI, he served as VP/Director of Credit Services-Cannon Financial Institute. He also delivered credit and sales training to numerous banking associations (including California Bankers Association) and financial institutions. Before joining Cannon, David was Vice President of Corporate Finance with Citicorp.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 hours/session CLBB/CRCM/CPB relevant instruction.


Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.