Managing in the Middle
Middle managers are a crucial part of any organization. They know how things really get done and are in the best position to help and motivate staff.

This practical, real-world webinar will help middle managers navigate their way through the maze that comes with the job.

In 2012, there were 10.8 million middle managers working in the United States. It’s a reasonable assumption that more than a third of all managers in banking are “managing in the middle” — reporting to top-level managers while managing others in some capacity.

Here’s some things to consider about middle managers: They know how stuff really gets done. They understand process and procedure, who does what and critical deadlines. As a result:

  • They are in the best position to help motivate the staff. They are with them all day.
  • They have to work stuff out with cross-functional departments and teams.
  • They have the power to set the tone and pace for the team.
  • They are expected to coach and encourage an employee to bounce back when individual performance or behavior falls short.
  • They don’t have to defend the mission, they have to lead getting the mission done.
  • They need to be trained, coached and valued for what they contribute.

Why Participate?

Managing in the Middle gives supervisors and managers the skills they need to manage projects and people at all levels in the organization. As a result, they can become stronger links in the management chain.


Tune in and learn what great middle managers do differently to:

  • Plan, organize and manage in a more productive way
  • Sharpen essential skills in order to elevate personal effectiveness
  • Coach for maximum results and minimum demotivation
  • Build positive relationships with your team, colleagues and senior management
  • Develop credibility as a leader
  • Empower people through meaningful, ongoing performance appraisals
  • Handle disciplinary problems and manage conflict


All managers and supervisors who want to enhance their skills and contributions.


Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her depth of knowledge, enthusiasm and compelling personality has left a lasting mark on InterAction Training, the firm she founded in 1983.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $590.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.