IT Outsourcing Agreements – A Step-by-step Guide for Negotiating & Managing the Relationship

Learn how to negotiate new contracts and renewals, negotiate and manage multiple vendor relationships, insure that you get what you pay for and that your costs are stable and predictable.

One key to successful management is prioritization.  For banks with outsourced IT solutions, outsourcing costs are often significant relative to overall expenditures and thus deserve a high priority.  In addition to the agreed upon monthly fees, there are early termination and end of contract costs that can also be significant – and are often a surprise to banks who don’t know what to look for before signing such contracts.  Thus, managing those costs and relationships starts with negotiating and managing the underlying contracts. 

This session will provide in-depth insight into how to negotiate new contracts and renewals, negotiate and manage multiple vendor relationships and generally insure that you are getting what you are paying for and that your costs are stable and predictable.


  • Contract terms and conditions,
  • Use of ancillary and third party solutions,
  • General vendor management guidelines, and
  • Opportunities for improving pricing and  service availability.


Senior management, IT officers, controllers, CFOs, risk managers and auditors.


Trent Fleming – A thirty year industry veteran, Trent Fleming serves as a trusted adviser to financial institutions on matters of technology and strategy. He has worked with banks on matters as diverse as strategic planning, business continuity, employee education and training, and operational efficiency. Fleming’s presentations on technology, management, and strategy consistently get the highest marks from his audiences, one reason he is invited back over and over again to speak.

Credit Information

Institute of Certified Bankers: Visit aba.com/icb/membercereview for instructions regarding self-reporting.


Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

4434 W. 29th St., Denver, CO  80212

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.