Introduction to ACH: Part 2 – ACH Operations: From ARC to XCK

Attend this two-part webinar to learn the nuts & bolts of ACH processing & operations.

This course is designed as an introduction for the novice payments professional into the world of ACH or as a solid refresher for the payments veteran.  Attendees will gain an overview of the many facets of ACH operations.


  • Responsibilities of the ODFI and RDFI
  • Ways to distinguish between the different sections within the NACHA ACH Operating Rules Book
  • Exception Processing Including:
    • Customer Claims on Unauthorized Debits
    • Stop Payments
    • Revocation Issues
  • ACH Audit Requirements
  • The National System of Fines


Back office operations, compliance officers, auditors, branch managers, Treasury/cash management professionals, frontline staff and customer service representatives.


Laurie Appelbaum, is managing director of Appel Enterprises, a professional development company geared toward training and development of employees in the payments industry. Laurie has over 11 years experience in the payments arena.  She has spoken at several industry related conferences, and she has participated in many NACHA sponsored events. Previously, Laurie was the Manger of Member Services at Viewpointe and the Payments Association Specialist at The Clearing House Payments Association. She became an Accredited ACH Professional in 2002 while Director of Education Services at SWACHA.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session CRCM/CCSR/CBT.


Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.