How Ordinary People Become Exceptional Leaders
For professionals that are serious about taking their leadership skills up a notch …

Elevate your core skills and become a well-rounded leader in communication, motivation and recognition.

Designed for leaders and managers that want to take the next step in managing and motivating their staff, this dynamic 2-hour webinar will help raise the bar when it comes to being a leader people
want to follow.

Learn how to effectively communicate with those around you while still checking all the boxes you have in your day-to day grind. You’ll discover new best practice approaches using positive motivators,
contagious passion and leadership skills drawn from Zack’s extensive real-life experiences as a branch manager.


  • Next level communication skills
  • Leadership style strengths and weaknesses
  • The leadership win/win
  • The humble pin
  • Contagious passion
  • Reward and recognition
  • Endeavor to persevere


All managers or leaders in any financial institution including: teller supervisors, call center managers, customer service managers, branch managers and executive management.


Zack Merrill is a Senior Training Consultant and Certified Bank Training Professional (CBTP). Before joining InterAction Training, Zack was a branch manager and was responsible for developing and
delivering training. His first-hand experience with leading, coaching and training translate in a real-world, results-oriented approach in his speaking engagements, webinars and workshops.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $590.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.