Handling Critical Incidents: The Robbery Issue
Annual training is required for robbery by the implementing regulations - don't miss your last chance this year for effective robbery training for your entire staff!

We work in a profession where robbery is more than just a possibility. In almost every robbery situation the criminal has been inside your bank and has cased the building.

This program arms you with vital insights into why the robber(s) selected your bank. You will understand what the signals are that tell a criminal your bank is the one to rob. Knowing why your institution is selected allows you to alter your physical layout, change procedures and develop a program filled with robbery mitigation factors.

Staff must acknowledge that robberies can occur and they are prepared to deal with it. Their powers of observation are very important and must be nurtured to protect the financial institution. During the robbery they must know what actions can increase danger to themselves and others. This session provides a wealth of information on the actions that will bring harm to themselves or others during a robbery event.

Emotional support after the robbery is one of the most important issues in handling this critical incident. Your bank needs to have immediate access to crisis counselors and what you do following the event is all-important. This illuminating session will review behaviors that people suffering stress related issues might demonstrate. This webinar provides you a blue print for your robbery program.


  • Introducing crime prevention through environmental design
  • Know the factors the criminal looks for before deciding to rob your bank
  • The awareness factor where good customer service and security procedures work together to reduce robbery attempts
  • Know what actions could increase danger to staff and the public
  • Back office personnel need special training – lean what that entails
  • Understanding the emotional support necessary after a robbery event


Branch managers, human resources, risk management professionals, security officers, training officers and anyone responsible for managing or surviving a robbery situation.


Barry Thompson, CRCM, Thompson Consulting Group LLC, is an international speaker, trainer, consultant and writer. Barry has worked in the financial services industry for over three decades and has held the positions of security officer, compliance officer, treasurer, senior vice president and executive vice president. He has handled over 900 security cases and has been involved with investigations and prosecutions at federal, state and local levels.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.