Fraud Detection and Investigation
We live in an ever-changing technological world with software and applications for everything imaginable.

So why isn’t there an app for preventing financial institution fraud? Not all fraud is preventable or discoverable by electronic means. Sometimes it takes good old fashioned investigative work.

Join us for a look at some of the “old school” fraud problems that still exist today and how we can do a better job at identifying them. We’ll discuss the importance of your internal culture and its impact on fraud, both internal and external. After we’ve detected a problem, now what do we do? Learn the importance of a proper investigation, how to conduct one and how to accomplish an interview.


  1. Understand how generational differences play a significant part in fraud.
  2. Name the most important asset in internal fraud detection.
  3. What is the correlation between our institutional culture and fraud.
  4. Identify the 3 most important elements in any internal fraud investigation.
  5. Understand the importance of proper case management and courtroom preparation.
  6. Why you should preplan your interview and have multiple exit strategies.


Branch management, Operations staff, Security officer, Risk management, Fraud managers, Fraud investigators, Human Resources


Randy Phillips began his career in financial institution security while still employed as a police investigator in upstate New York. His career in law enforcement provided his first exposure to the world of corporate security and financial crimes and would shape his career path from then on.

For several years he juggled two careers, pursuing robbers as a police officer and then teaching financial institution employees about dealing with those very people. His early days in the financial services industry began as an advisor and instructor on bank security topics. He quickly transitioned to the position of board-appointed bank security officer. During the next twenty years he would further this career and gain valuable experience in administering all areas of security for financial institutions while serving as: director of security and facilities, regional security officer, and corporate security director. His analytical thinking and thoroughness have been tremendously beneficial in writing policy and procedure, developing business continuity plans, and creating training programs.

His dual careers have also provided much insight and experience into the world of fraud, embezzlement, and ethics investigations. He has honed his skills in risk assessment and mitigation, designed and implemented a fraud awareness and incentive program for tellers, and been recognized for his robbery awareness and prevention programs. Most recently, he has been involved in the pursuit of ATM skimmers and the efforts to stay one step ahead of them. He routinely collaborates with many local, state and government entities including the Department of Homeland Security, U.S. Secret Service Electronic Crimes Task Force, and the Federal Bureau of Investigation.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 5 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • CD-ROM (Includes 6 Month On-Demand) – $345
  • Live plus Six Month On-Demand – $365
  • Premier (Includes all options) – $395
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.