Webinar

The Four C’s of Exceptional Supervision – Conveying, Coaching, Correcting and Celebrating
If you are a supervisor, if you need others to take direction from you in order to succeed, you will find this program of tremendous value.

The webinar focuses on the techniques and strategies you need in order to handle your job responsibilities successfully, while at the same time, increasing your personal job satisfaction. 

Supervisors must master the art of juggling – staff, schedules, meetings, compliance concerns, goals that must be met, deadlines that won’t wait, on-going training needs, serving as a back-up for the employee that didn’t come in…the list goes on and on. We’ll discuss how to keep all the balls in the air without breaking a sweat.

This program will ramp up your leadership skills and address critical supervisory issues necessary to becoming an excellent manager.  If you are ready to take your commitment and skill set to the next level register today for this program, you will be eager to put to work what you’ve learned!

  • Join us, you’ll learn a positive, real-world approach to inspiring others to deliver extraordinary results.

Covered Topics

  • Creating a Quality Workplace
  • Building Trust, Respect and Confidence
  • Excelling at Effective Communication
  • Understanding the Supervisor’s Essential Role in all Aspects of Training
  • Supporting Change
  • Garnering Support at Every Level
  • Correcting and Addressing Behaviors and Choices that Don’t Work
  • Coaching – When and Why and How
  • Learning How to Handle – Complaining, Whining and Gossip
  • Providing Performance Feedback
  • Improving Work Habits
  • Resolving Conflict
  • Encouraging Your Staff to be Self-Managed

Audience

  • Trainers
  • Supervisors
  • Assistant supervisors
  • Anyone with supervising responsibilities.

Speaker

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits

Pricing

Live Webinar which includes 7 Day On-Demand  - $265
Six Month On-Demand – $295
Live plus Six Month On-Demand – $365
CD-ROM (Includes Six Month On-Demand) – $325
Premier (Includes all options) – $395
Additional Locations – $75                        

Registration

Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.

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