The FDCPA, the CFPB & You
Are you confused by the CFPB’s plans to expand the FDCPA to first-party debt collectors? Are there exceptions for financial institutions? What practices are covered? When will the rules be in effect?

This session provides clarification on the new collection changes.

Are you confused by the CFPB’s plans to expand the Fair Debt Collection Practices Act (FDCPA) to first-party debt collectors? Have you found yourself wondering: Will there be exceptions for financial intuitions? What collection practices are covered? When will the rules be in effect?

Don’t worry — you’re not alone! The proposed rules have befuddled seasoned collectors and compliance folks alike. Over the past few months, we’ve received countless calls and emails on this topic. While the specific query varied, each client sought consultation for the same reason: everyone needs clarification on the new collection changes.


  • The Fair Debt Collection Practices Act (FDCPA)
  • The Fair Credit Reporting Act (FCRA)
  • The Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
  • Contacting the consumer/customer by phone
  • Contacting the consumer/customer by mail
  • The hours you can contact consumers
  • What constitutes harassment?
  • Handling a cease and desist from a debtor
  • Calling a debtor at work
  • Calling a debtor’s spouse or third parties
  • Skip tracing under the act
  • Contacting a debtor by cell phone, texting, social media, voice mail, etc.
  • Using outside vendors to help collect/vendor management
  • Understanding and using legal actions
  • Unfair practices under FDCPA/common FDCPA violations
  • Handling direct disputes and reporting the debt to the credit bureaus

Why Participate?

This training offers advice in collecting under the FDCPA and examples of UDAAP. We will explore the CFPB’s complaint database and discuss steps you can take to limit your collections complaints.


Any employee involved in the collection process, including: compliance/risk officers, customer service managers, consumer loan officers, loan operations personnel, credit administration staff, collectors, attorneys, managers and trainers.


Greg Souther, President of Greg Souther Consulting & Seminars is a firm that provides training and consulting in the areas of customer service and communication, credit and collections, fraud and security, HR, marketing and sales. With over 28 years of training and speaking experience, Greg shares practical how to advice that everyone can easily understand and use in their daily work environment. Greg’s unique style of “tell it like it is” and humor make him a popular speaker.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.