The Exceptional Teller Series
Part 2: High Risk Transactions, Sticky Situations, Teamwork & Professionalism
Your financial institution’s best defense against fraud and loss begin with the frontline. This information-packed series covers many legal aspects tied directly to the teller including checks, compliance and audit issues. Part 1 focuses on legal issues and part 2 focuses on teamwork and professionalism. The Exceptional Teller Series will fulfill the annual training requirements for both REG CC and BSA.
Your financial institution’s best defense against fraud and loss begin with the frontline. This information-packed series covers many legal aspects tied directly to the teller including checks, compliance and audit issues. Another key aspect of loss prevention is how the teller handles cash and follows proper procedures. Two of the country’s leading trainers on teller topics have teamed up to bring you a training series you will not want to miss.
Not only will this program educate, remind and revitalize your veteran tellers, it will invigorate all your tellers about the importance of the key position they hold at your bank! What they say, how they look and how they manage processes and procedures is essential to their success and to customer satisfaction!
- Vital check and deposit issues
- Check cashing guidelines
- Acceptable and unacceptable ID
- Spotting kiting, counterfeits, scams and forgery
- Less cash deposit concerns
- BSA and the Teller
- Look and sound the part of a banker
- Doing your part at your location
- Staying on high alert for bank robbers
- Managing difficult conversations with customers
Branch managers, tellers, teller supervisors, deposit operations staff and teller trainers.
Deborah Crawford is the President of Gettechnical Inc, a firm, specializing in the education of financial institution employees and officers across the nation in the area of deposit account laws, new account documentation, insurance, complex compliance regulations and IRAs.
Honey Shelton has over 25 years experience as a training and quality improvement consultant. Over a half million bankers have participated in her programs. Her depth of knowledge, enthusiasm and compelling personality has left a lasting mark on InterAction Training, the firm she founded in 1983.
Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hrs./session CRCM/CBT
Member price: $265.00 | Non member price $530.00
Member price: $280.00 | Non member price $560.00
Online: Visit the CBA Webinar Catalog
Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)
1516 Xavier St., Ste 500, Denver, CO 80204
Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)
- Preferred Payment Method: Online
- Please register online or by phone when paying with a credit card
- Payment Must Accompany Registration – Invoices are Not Provided
Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.