Webinar

The Exceptional Teller Series
Part 1: Loss Prevention, Legal Issues, Money & Audit Matters

Your financial institution’s best defense against fraud and loss begin with the frontline. This information-packed series covers many legal aspects tied directly to the teller including checks, compliance and audit issues.  Part 1 focuses on legal issues and part 2 focuses on teamwork and professionalism. The Exceptional Teller Series will fulfill the annual training requirements for both REG CC and BSA.

Your financial institution’s best defense against fraud and loss begin with the frontline. This information-packed series covers many legal aspects tied directly to the teller including checks, compliance and audit issues.  Another key aspect of loss prevention is how the teller handles cash and follows proper procedures. Two of the country’s leading trainers on teller topics have teamed up to bring you a training series you will not want to miss.

Not only will this program educate, remind and revitalize your veteran tellers, it will invigorate all your tellers about the importance of the key position they hold at your bank!  What they say, how they look and how they manage processes and procedures is essential to their success and to customer satisfaction!

Highlights

  • Overview of endorsements and negotiable instruments
  • Postdated checks, stale dated checks and stop payment orders
  • Customer responsibilities to read statement
  • Negligence of the consumer in handling checks
  • Regulation CC definitions, holds, common errors on CTRs
  • Decisions and conversations with customers regarding holds
  • Red flags for money laundering
  • Adhere to essential Audit standards
  • Best practices of handling cash
  • Master the balancing act

Audience

Branch managers, tellers, teller supervisors, deposit operations staff and teller trainers.

Speakers

Deborah Crawford is the President of Gettechnical Inc, a firm, specializing in the education of financial institution employees and officers across the nation in the area of deposit account laws, new account documentation, insurance, complex compliance regulations and IRAs.

Honey Shelton has over 25 years experience as a training and quality improvement consultant. Over a half million bankers have participated in her programs. Her depth of knowledge, enthusiasm and compelling personality has left a lasting mark on InterAction Training, the firm she founded in 1983. 

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hrs./session CRCM/CBT

Pricing

Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00

Registration

Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

ConferenceEdge
1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.

Commands