An Exception to Every Rule! ACH Exception Processing & Notification of Change

Gain a better understanding of the use of Return Reason Codes and Notification of Change Codes as well as techniques for guarding against loss.

There is an exception to every Rule! The ACH Exception Processing and Notifications of Change Webinar will carve a path of understanding for payments professionals on the use of Return Reason Codes and Notification of Change Codes.  You will gain understanding of the risks associated with returns, develop knowledge on the timeframes for handling returns and learn how to determine which return reason code to use.  You’ll also explore the proper use of using a Notification of Change code.


  • Latest scams and statistics in cybercrime
  • An understanding of which return reason code to use and why
  • Tools to identify the proper return time frame for each return reason code
  • Tips on completing a Written Statement of Unauthorized Debit
  • Techniques for guarding against loss


This course is designed for ACH personnel, operations personnel and compliance and risk personnel.


Laurie Appelbaum, AAP, is the managing director of Appel Enterprises.  Laurie has over 12 years experience in the payments arena and has spoken at several industry related conferences including many NACHA sponsored events. Previously, Laurie was the Manager of Member Services at Viewpointe and the Payments Association Specialist at The Clearing House Payments Association.

Credit Information

Institute of Certified Bankers: Visit aba.com/icb/membercereview for instructions regarding self-reporting. 2.5 hours CRCM/CFSSP/CBT/CPB/CCSR relevant instruction.


Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

4434 W. 29th St., Denver, CO  80212

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.