An Exception to Every Rule!
ACH Exception Processing & Notification of Change

Gain a better understanding of what an exception is, your responsibilities as a financial institution and how to manage your liability.

There is an exception to every rule!  The ACH Exception Processing and Notification of Change webinar will carve a path of understanding for payments professionals. We will cut through what an exception is and the best way to handle it.  You will learn the correct Return Reason and Notification of Change Codes and when to use them.  You will also gain an understanding of the risks associated with returns and develop knowledge on the timeframes for exception handling.


  • Ways to identify exceptions as an RDFI and ODFI and determine the best course of action
  • Understanding of the timeframes for exception handling
  • Proper codes for returns, and notifications of change
  • Best practices for limiting your liability


This course is designed for ACH personnel, operations personnel and compliance and risk personnel.


Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Currently, Kate is working with Management HQ as an Account Coordinator and Office Manager.  As Vice President of the Upper Midwest ACH Association, she was responsible for member education and problem solving as well as ACH development projects. Kate has been active in several National ACH Association Rules Work Groups over her career. She is a popular speaker at both local and national conferences on electronic payments related topics.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hrs. CRCM/CFSSP (self-reporting).


Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.