Entering the World of Consumer Lending Part 2
The American way in the past has been buy today pay tomorrow.
However, since 2008 that philosophy has begun to change. Consumers started to see the mentality of borrow, borrow, borrow, was dangerous because it easily could lead a person into financial disaster.
Despite the change there is still a need for any financial institution to offer consumer loans and to be able to effectively discuss the consumer loan products they offer.
This three part webinar takes participants from the philosophy of consumer lending, all the way through how to make a solid loan decision that benefits both the customer and the bank.
- Techniques To Build Customer Relationships Using A Consumer Loan Application
- The Role One’s Values Play In Lending
- How To Effectively Communicate With Customers During The Loan Interview
- The Application Process And The Various Application Types
- The Various Documents Associated With The Credit Investigation
- Learning The Two Most Important Financial Reports
The program is geared for employees who will be starting to deal with consumer loans, entry-level consumer lenders, consumer credit personnel with one year or less of experience, and any employee who needs to understand consumer credit.
John Baptista, Jr. combines over three decades of experience in the financial industry and business world, with specialties in management, and customer service. He links his experience with that of being a seasoned veteran as a consultant and presenter of a variety of programs. With a lifetime of customer relations and “real world” experiences, he brings a unique learning dimension to each of his programs. He is an alumnus of the University Of Southern California and the University of San Diego.
Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits
Live Webinar which includes 7 Day On-Demand - $265
Six Month On-Demand – $295
Live plus Six Month On-Demand – $365
CD-ROM (Includes Six Month On-Demand) – $325
Premier (Includes all options) – $395
Additional Locations – $75
Online: Click here.
Phone: Call Total Training Solutions at (800) 831-0678
Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.