Creating a Customer Service Experience that Will Sell
Do you stand out and make your customers go WOW?

Arm all your customer contact staff with the skills to excel at creating a service experience that goes above and beyond.

What do you remember about the service you receive in the places where you do business? If you’re like most people, the answer is simple: very little. Customers expect to have their needs met. Who would do business where satisfaction is not the norm? However, if you want customers remembering and talking about what it’s like to do business with your institution satisfactory is not enough.

Designed for banks serious about taking customer service up a notch, we’ll help you raise the bar when it comes to getting employees revved up to deliver value and create an amazing experience for your customers. Learn how to wow your customers with genuine interest and care while providing a meaningful, memorable experience each and every time.


  • Being authentic
  • The ingredients for a WOW
  • Creating an engaged employee
  • Training for engagement
  • Coaching and support


Frontline staff, teller supervisors, tellers, call center, customer service representatives and branch managers.


Janice Branch is a Senior Training Consultant for InterAction Training. She is a Certified Bank Training Professional and has all the right stuff to wow her participants. Janice is the go-to person when it comes to teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $590.00


Online: Visit the CBA Webinar Catalog

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.