Webinar

Creating a Customer Service Experience that will Sell!
Designed for banks that are serious about taking customer service up a notch, this dynamic webinar will help raise the bar when it comes to getting employees on board.

How do you deliver value while creating amazing experiences for your customers?

Wow them with genuine interest and care.

Highlights

  • An economic case study in cake
  • Virtual road trip to the Pacific NW
  • How do you get your customer to buy the t-shirt?
  • What is employee engagement?

What You Will Learn

  • Being Authentic
  • The ingredients for a WOW
  • Three benchmarks of an experience
  • Creating an engaged employee
  • Training for engagement
  • Coaching and support

Audience

Frontline staff, teller supervisors, tellers, call center, customer service reps and branch managers will benefit from this information-packed webinar.

Speaker

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits

Pricing

  • Live Webinar which includes 5 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • Live plus Six Month On-Demand – $365
  • CD-ROM (Includes Six Month On-Demand) – $325
  • Premier (Includes all options) – $395
  • Additional Locations – $75               

Registration

Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.

Commands