Consumer Compliance Rating System Program – 2017 Update
Recently, the FFIEC finalized the issuance of its updated Interagency Consumer Compliance Rating System (CCRS).

A close reading of the 31-page document provides a helpful glimpse into future regulatory expectations regarding a bank’s Compliance Management System (CMS) and what is meant by a Culture of Compliance.

While the updated CCRS “was not developed with the intention of new or higher supervisory expectations for banks” it did, however, provide pearls of wisdom and afford banks with an opportunity to review their present CMS to stay abreast of regulatory expectations and lower the risk of an adverse compliance rating.

This two-hour program will address all three main categories – “Board and Management Oversight”, “Compliance Program” and “Violations of Law and Consumer Harm” – along with each of those categories 19 subcomponents.


This was the first material update to the agencies rating methodology since 1980 and is intended to guide examiners in their future compliance examinations. We will cover the seemingly contradictory regulatory guidance on the level of transaction testing and address the degree of proactivity expected of a bank in self-identifying and reporting violations.

Participants receive a detailed manual that serves as a valuable resource long after the conclusion of the program which will serve as a vital resource in enhancing your bank’s Compliance Management Program. These materials are intended to place your compliance program in alignment with regulatory expectations.

Covered Topics

  • Detailed explanation of all assessment factors that drive exam ratings
  • Expectations regarding risk assessments
  • Accountability of compliance staff for consumer affairs laws and regulations – perhaps in job descriptions or within written policies and procedures
  • Guidance regarding initial and ongoing oversight of third parties that perform functions for the bank
  • Consumer complaint response expectations
  • Promptness and comprehensiveness in responding to identified compliance deficiencies
  • Tailored, periodic, comprehensive compliance training for all bank personnel


The program is designed for second and third line of defense personnel in banks which will include: Compliance Officers, Branch Administration, Deposit Operations, Senior Management, Auditors, and those responsible for the auditing or monitoring functions of a bank’s deposit compliance program.


Don Blaine is a Senior Training Consultant for Compliance Resource, LLC. Don has over 30 years of experience in regulatory compliance for the banking industry with banks ranging in size from community banks to money center banks. He provides training on Bank Secrecy Act/Anti-Money Laundering and deposit compliance. His prior roles have included: Chief Compliance Officer, Senior Compliance Regulatory Examiner, Compliance Audit Manager, and business unit compliance manager.

Don has taught at the ABA’s National Compliance School and has served as an instructor at programs offered by state banking associations. Prior to joining Compliance Resource, LLC, Don served as a consultant to numerous banks. He has attained Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) certifications.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 5 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • Live plus Six Month On-Demand – $365
  • CD-ROM (Includes Six Month On-Demand) – $345
  • Premier (Includes all options) – $395
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.