Coaching Sticky Situations & Stinky People
Is part of your job to tactfully have difficult or dreaded conversations with other people from time to time?
Are you the one expected to address behavior issues and underperformance in the workplace and often feel like you’re not getting anywhere when you do?
Research shows that very few of us have had any training on how to deal with sensitive issues like personal hygiene, someone who wears too much cologne or even over use of humor. Learn how to utilize best practices when addressing employee in-fighting, gossip, disrespect and what appears to be a serious lack of cooperation.
What sticky situations have you been up against? Are there some people you would describe as stinky due to their inappropriate self-management or the fact they can’t play well with others? Join Honey Shelton and learn about understanding and addressing unwanted behavior. You will be taking notes about coaching that works! This empowering, practical and useful information can reduce the stick and the stink! Highlights include:
- Rules of the sticky and stinky road
- Common traps
- Overcome your fear of confrontation and conflict
- How and when to say what needs to be said
- Learn key principles that when applied help build bridges
- Put in play the High Five of coaching
All supervisors, HR personnel, department heads and branch managers will benefit from this information-packed webinar.
Honey Shelton brings the best of both worlds to her speaking and training engagements. She has more than 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Most recently she had the opportunity to experience firsthand the role of EVP for an independent Texas bank for three years. Her responsibilities included managing the retail division of the bank, marketing, training and deposit growth.
Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left a lasting mark on InterAction Training Systems, Inc. (ITS), the firm she founded in 1983.
Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session
Member price: $265.00 | Non member price $530.00
Member price: $280.00 | Non member price $560.00
Online: Visit the CBA Webinar Catalog
Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)
1516 Xavier St., Ste 500, Denver, CO 80204
Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)
- Preferred Payment Method: Online
- Please register online or by phone when paying with a credit card
- Payment Must Accompany Registration – Invoices are Not Provided
Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.