The Carrot and the Stick: Incentive and Motivation in the Workplace
For managers who want to take the next step in managing and motivating their staff, this dynamic two-hour webinar will raise the bar to help employees get up and going with new motivational ideas.

How do you encourage your employees to demonstrate professional maturity, excel at sales, and provide an exceptional customer service experience?

Discover new best practice approaches using positive motivators and driving correction. Highlights include:

  • Incentive programs that charm your employees
  • Performance planning and tracking
  • How do you get your employees to buy in through loss aversion?
  • What is employee engagement?

Covered Topics

  • Defining a win
  • Coaching and modeling excellence
  • Having difficult conversations
  • Creating an engaged employee
  • Understanding motivation


All managers in any financial institution including: teller supervisors, call center managers, customer service managers, branch managers and executive management. This program will allow participants to excel at Incentive and Motivation.


Zack Merrill is a Certified Bank Training Professional (CBTP), senior training consultant for InterAction Training. An experienced banker, Zack, ran a branch bank plus had full responsibility for developing and delivering training bank wide with a focus on exceptional sales and service. His experience and expertise for leading, coaching and training takes on a real-world, results-oriented approach in his speaking engagements, webinars and workshops.

In 2013, InterAction Training created, The Training Institute, an organization dedicated to setting the standard for those responsible for training effectiveness in financial institutions. Zack has oversight for evaluating the quality, progress, and testing of candidates seeking to earn certification.

Zack attended the University of Oklahoma and is completing a course of study to earn certification in Project Management. He is devoted to his work as a Worship Pastor and makes his home in Edmond, Oklahoma with his wife and son.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 7 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • Live plus Six Month On-Demand – $365
  • CD-ROM (Includes Six Month On-Demand) – $325
  • Premier (Includes all options) – $395
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.