BSA Series: Part I
Growing Your CDD Questionnaire for Onboarding Consumer Accounts

This is for Part I only. For series pricing, CLICK HERE.

The old song “getting to know you…getting to know all about you” is a familiar tune in the new Customer Due Diligence (CDD) environment. It might be phrased better “getting to know all you do”. As we onboard customer accounts when we ask the base line questions for every consumer account, it seems that these questions lead to more questions. This program will focus on a fluid questionnaire that branches out as we get answers to certain questions. What more might you want to know if the customer is a nonresident alien, PEP, or Embassy person? What else might you want to know if the person is using high risk products and services? Part I focuses on consumer accounts and your CDD programs.

Covered Topics

  • Base questions you should ask every consumer when the person opens an account
  • What further questions we will ask if the consumer is a high risk consumer – NRA, Doctor, Lawyer, CPA, PEP and more
  • Why it is important to establish a “base line” for each consumer
  • High risk services and how the activity can change the risk score
  • Scripting new accounts and scoring risk in the new account area
  • Translating this to online account opening
  • And much much more


BSA Officers, Branch Administration, Branch Operations, Compliance, Marketing, Training and all Branch Personnel.


Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University. 

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


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