Branch Manager Expertise – Part 1
Part one will look at setting the performance bar, building and executing the plan, and working around obstacles.
Clearly, the manager “sets the tone” for the branch. Strong managers create strong branches. Successful branch managers are expected to excel in multiple dimensions as they create a “culture of excellence.” This webinar series will help you elevate the skills needed to plan effectively, build high morale, offer exceptional customer service, grow business and develop cross-selling ratios that have a positive impact on the bottom line. Boost your expertise and your enthusiasm in this 2-part webinar series by one of the country’s leading speakers.
- Establish expectations – yours and theirs
- Communicate expectations
- Instill responsibility and accountability
- Manage resistance
- Collaborate with your team members on their performance plan
- Implement coaching
- Best practices
- Overcoming obstacles – unmotivated employees, conflict, etc.
Branch managers, assistant managers, branch manager candidates. Anyone responsible for the direction and development of a retail branch.
Honey Shelton has over 25 years experience as a consultant and trainer for banks and banking associations. Recently she was EVP for an independent Texas bank. Her responsibilities included managing the retail division, marketing, training and deposit growth. Her depth of knowledge, enthusiasm, and compelling personality has left a lasting mark on InterAction Training Systems, (ITS), the firm she founded in 1983.
Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Institute of Certified Bankers: Estimated credits: 2 hours CPE/session (self-reporting).
Member price: $265.00 | Non member price $530.00
Member price: $280.00 | Non member price $560.00
Online: Visit the CBA Webinar Catalog
Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)
1516 Xavier St., Ste 500, Denver, CO 80204
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