Branch Manager Expertise

Clearly, the manager “sets the tone” for the branch. Strong managers create strong branches. A successful branch manager is expected to excel along multiple dimensions as they create a “culture of excellence.” 

This webinar will help you understand and learn how to elevate the skills needed to build high morale, exceptional customer service and cross-selling ratios that have a positive impact on the bottom line.

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How do you treat them? When expectations are high and accompanied by expert guidance, motivation and training the branch will perform accordingly. Come learn how to build a team that works together for the common good. Hear how to coach and motivate your team to be committed to success.

Branch locations are some of your most important distribution channels. The smooth and consistent operation of your branch is critical to maintaining and attracting business. Increasing competition dictates you must be customer driven while providing superior service that promotes loyalty, and at the same time selling the customer on expanding the relationship. Now as if that’s not enough – you must learn to manage increased demand with as few staff people as possible. Boost your expertise and your enthusiasm in this webinar by one of the country’s leading bank seminar providers.


  • Hitting Your Branch Targets…Build Your Branch Business Plan
  • Execute the Business Plan – Build Growth, Hold Down Expense, Retain Customers, Cross-sell, Contribute to the Bottom Line
  • Learn How to Coach, Practice Coaching Effectively
  • Team Building
  • Resolving Conflict
  • Managing Resistance
  • Motivation – Yours & Theirs
  • Customer Service that Sizzles
  • How to Keep the High Achiever 
  • What to do with the Poor Performer
  • And, much more!


Branch managers, supervisors, and anyone that oversees branch operations.


Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits.


Either Live or 6-Month On-Demand Webinar: $255

Both Live and 6-Month On-Demand Webinar: $355


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.