Boosting Morale, Service & Cross-Selling
The go-to webinar for branch leadership!

How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! 

Get creative about how to make opportunities happen at your branch. Your company has invested in people, locations and product; lead the way at your branch to get a remarkable return on your investments. How do you do that?

Successful leadership is the key to a successful branch. Tune into this timely webinar and discover what you can do to boost morale among the troops so they can boost service delivery and cross-selling!

Your branches are one of your most important distribution channels. Running an effective branch requires a lot from your staff: high morale, in-depth product knowledge, customer engagement know-how, and a dedication to stellar customer service.

How do you converge all these responsibilities that fall on you, the branch manager? It’s no walk in the park but this program will help you accomplish just that!

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How should you treat them? How do you set high expectations and have the branch perform accordingly? This program will provide you with the solutions.

What You Will Learn

  • Fire up the troops with engaging huddles
  • Convey standards and expectations
  • Build a performance plan with branch staff
  • Teach goal setting and accountability
  • Coach skills, teamwork, professional maturity, and attitude!
  • Stop dodging difficult conversations with employees that underperform


All branch leadership, branch administrators, branch managers, assistant branch managers and trainers.


Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 600 banks, credit unions, and other organizations. Globally, she presented a program in the south of France for an international, energy-related firm.

Honey has a coaching practice specializing in helping others pursue professional excellence and is the author of numerous published articles and training manuals. Her first book, Coaching Yourself & Others will be released soon.

Honey continues her personal pursuit of excellence and has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M. She is an EverythingDiSC Certified Distributor and Trainer.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


  • Live Webinar which includes 5 Day On-Demand  - $265
  • Six Month On-Demand – $295
  • Live plus Six Month On-Demand – $365
  • CD-ROM (Includes Six Month On-Demand) – $345
  • Premier (Includes all options) – $395
  • Additional Locations – $75               


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.