Beyond Customer Service: Engaging your customers with a next level relationship approach!
Get all your employees on board with the key ingredients to create a WOW experience.

This webinar is packed with easy-to-implement ideas that will impress your customers and set you apart from the rest. 

Want to know how to engage your customer? Want to know plenty of whys and hows that will inspire your frontline to go above and beyond? Want confidence that customer encounters will result in spectacular customer experiences? This webinar is for you! You will learn how to develop an experience for your customer that will help you stand apart. Get your employees on board and get the key ingredients for a WOW!

Beyond Customer Service is packed with easy to implement ideas that will impress your customers to the level that they will rave about your bank to their friends and family.


You will leave this program with the know-how to:

  • Create exceptional customer experiences
  • Ensure authenticity and satisfaction
  • Blend all the ingredients for a WOW
  • Go from a service to an experience economy
  • Get your employees on board to deliver value
  • Establish benchmarks and expectations of a WOW experience
  • Differentiate from your competitors
  • Put in place easy-to-apply ideas


All frontline and call center personnel. All those that train, lead and coach customer contact staff.


Zack Merrill, InterAction Training Systems (ITS), is a Senior Training Consultant and Certified Bank Training Professional (CBTP). Before joining ITS, Zack was a branch manager and was responsible for developing and delivering training. His first-hand experience with leading, coaching and training translate in a real-world, results-oriented approach in his speaking engagements, webinars and workshops.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.