Baby Boomers to Millennials: Managing Generations Successfully
It is vital for leadership to understand the impact that diversity brings to work teams.

This webinar will help you better understand what makes each generation tick, create opportunities for collaboration and synergy, boost morale and generate pain relief for managers.

For the first time in modern history, the American workforce consists of four separate generations — from those that remember Pearl Harbor to those who can’t remember a time without the Internet. In today’s fast-changing work environment, it is vital to an organization’s success that all of leadership gain awareness and understanding of the impact diversity brings to work teams.
Daily, managers face the challenge of multiple generations working side by side bringing with them differences in perspective and attitude that can create friction, frustration and poor morale. Differing work ethics, values, technological abilities and life experiences can collide. Each generation has different expectations, assumptions, priorities, approaches to work and communication styles and preferences which in turn affect recruiting, team building, productivity and morale.
If we choose to ignore these differences, they can grow into a source of misunderstanding and conflict. When managed appropriately, they can create opportunities for collaboration and synergy, boost morale of all workers and generate pain relief for the manager.


What You Will Learn

  • What makes each generation tick
  • Adapting your coaching style as needed
  • Building bridges and finding common ground
  • Creating a climate where each generation thrives
  • Utilizing the three C’s to engaging workers
  • Narrowing the generational communication gap
  • Creating synergy with the differences 


Anyone with supervisory oversight and those that train others.


Janice Branch has been a senior training consultant for InterAction Training for over 20 years. She is a Certified Bank Training Professional (CBTP) and seasoned presenter that has all the right stuff to wow her participants. Prior to joining InterAction, Janice managed, designed, coordinated and presented training programs for a multi-state telecommunications company with over 1,000 employees.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $560.00


Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.