Applying FFIEC Mobile Services Guidelines
In April 2016, the FFIEC added Appendix E: Mobile Financial Services to the former Retail Payments Booklet.

 This webinar will provide an overview of the expectations and content and explore applied risk management concepts for mobile banking solutions based on the FFIEC’s new expectations.

The growth of mobile banking and payment solutions continues, with Apple Pay, Android Pay and Samsung Pay, making a big push for market share — 33% of mobile users saying they have conducted an instore purchase with their device. For financial institutions, the strategic value of mobile financial services must be balanced with appropriate risk management. This needs to occur during the strategic planning stages, product selection, and ongoing monitoring of existing solutions. The added Appendix E brings clear risk identification, measurement and management expectations to financial institutions. With the rapid adoption of mobile technologies in banking, this guidance has been long awaited.


  • Mobile financial services technologies
  • Risk identification
  • Risk measurement
  • Risk mitigation
  • Monitoring and reporting
  • Building an effective risk management process for mobile banking
  • Integration into information security programs
  • Third party selection and management concerns
  • Effective IT auditing models for mobile


Compliance officers, internal auditors, ISO, risk officers and executive management.


Chad Knutson, CISSP, CISA, CRISC, is the co-founder of Secure Banking Solutions (SBS) where he serves as a Senior Information Security Consultant and VP of Research and Development. He is currently the vice president of the SBS Institute. SBS is headquartered in Madison, S.D., and is a leader in information security consulting for the financial industry in the U.S. SBS works with more than 500 banks around the country on information security services.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 hours/session


Live Webinar:

Member price: $275.00 | Non member price $550.00

On-Demand Webinar

Member price: $295.00 | Non member price $590.00


Online: Visit the CBA Webinar Catalog

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
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  • Payment Must Accompany Registration – Invoices are Not Provided

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