Webinar

The 8 Keys to Teller Excellence

The Eight Keys to Teller Excellence webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.

Tellers … master the skills to proficiently deal with customers, utilize loss prevention techniques and put a harmonious touch into every transaction. Supervisors … ramp up your leadership skills and address critical supervisory issues necessary to becoming an extraordinary supervisor.

The goal of every financial institution is to develop tellers who acquire the skills to proficiently deal with customers, utilize loss prevention techniques and put a harmonious touch into every transaction. Whether the teller is new or a veteran, here is an opportunity to learn tips and techniques that will make them more efficient, confident and prepared to tackle the daily responsibility of being a dynamic teller. This webinar is designed to develop alert, capable tellers who can minimize losses, follow explicit instructions and provide quality customer service.

Highlights

  1. Professional Maturity
  2. Manage Your Image
  3. Follow Procedure
  4. Scrutinize Transactions
  5. Minimize Cons and Scams
  6. Provide Extraordinary Service
  7. Ace Cross-Selling
  8. Master the Balancing Act

Audience

Tellers, Head Tellers, Teller Supervisors, and Trainers would all benefit from this webinar.

Speaker

Janice Branch has been a senior training consultant for InterAction Training for over fifteen years. Before joining InterAction Training, Janice was Senior Training Manager for Consolidated Communications, where she designed and presented training for over 1,000 employees. Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train, Janice is the “go-to” person every bank wants to hear from.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2 CE Credits.

Pricing

Live Webinar:

Member price: $265.00 | Non member price $530.00

On-Demand Webinar

Member price: $280.00 | Non member price $560.00

Registration

Online: Visit the CBA Webinar Catalog

Mail: Click here and mail completed form with check payable to ConferenceEdge to: (Mail at least 10 days prior to event)

ConferenceEdge
1516 Xavier St., Ste 500, Denver, CO 80204

Phone: Call ConferenceEdge at (877) 988-7526 (credit card payments only)

Please Note:

  • Preferred Payment Method: Online
  • Please register online or by phone when paying with a credit card
  • Payment Must Accompany Registration – Invoices are Not Provided

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.

Commands