25 Lessons Learned from Nationwide Safe Deposit Box Litigations
Improve Your System

Recently financial institutions have experienced many disappearance claims and significant lawsuits which resulted in very large nationwide losses and very expensive litigations.

What did they do wrong? Most of these disappearance claims and lawsuits are a direct result of insufficient employee training, incorrect box drilling and safekeeping procedures, unauthorized vault access, improper box relocations, flooded vaults, sloppy record retention and the news media coverage that inevitably follows.

Regardless of the size of your safe deposit operation, this presentation provides a realistic and well-organized method of reviewing your procedures before a lawsuit occurs. Your presenter knows firsthand what to look for, from the most common errors to the not so common, but costly mistakes. This program will help you review specific and critical internal procedures.

Covered Topics

How can you avoid these claims, lawsuits and media coverage? Review the following questions. This seminar provides the answers and procedures to help reduce future litigation.

  • After a branch is closed for a month, how did renters lose of their box contents?
  •     What terrible things could happen if you’re leaving anyone in your vault alone?
  •     Why have numerous safe deposit disappearance claims occurred recently?
  •     How did granting a small favor create a $2,140,000 disappearance claim?
  •     How did poor “Box Relocation” procedures cause a $5,500,000 lawsuit?
  •     What thirty questions will always be asked in any safe deposit lawsuit?
  •     How can numerous hurricanes create significant lawsuits years later?
  •     Why was an institution sued for $30 million after an internal box theft?
  •     Why did sloppy box drilling procedures create a $4,500,000 lawsuit?
  •     Have you seen the locksmith tools that will open boxes in seconds?
  •     What made CBS create three recent safe deposit TV specials?
  •     Are you leaving anyone in your vault alone? “BIG MISTAKE!”


This informative program is designed to update safe deposit supervisors, vault attendants, cashiers, branch managers, compliance officers, auditors, training directors, security officers, new account personnel and your in-house legal counsel. 


David P. McGuinn, President of Safe Deposit Specialists, is a former banker with 45 years of safe deposit experience and is often referred to nationwide as the safe deposit GURU. In all 50 states he has trained over 250,000 safe deposit personnel since 1969, and has served the industry as President of AIB and the American, Texas and Houston Safe Deposit Associations. Dave is a featured speaker for the American Bankers Association’s TV network and has been interviewed by the Wall Street Journal, Banking-New York, Washington Post, Money Magazine, New York Magazine, Associated Press, AARP, National Public Radio, FDIC, CUNA, CNN, CBS, ABC, NBC Nightly News and Court TV on current safe deposit issues. McGuinn has created numerous training programs and his Safe Deposit Policy and Procedures Handbook, Regulatory/Compliance manual, products, brochures and training seminars are now the accepted standard for the financial industry.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


Live Webinar which includes 7 Day On-Demand  - $265
Six Month On-Demand – $295
Live plus Six Month On-Demand – $365
CD-ROM (Includes Six Month On-Demand) – $325
Premier (Includes all options) – $395
Additional Locations – $75                     


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.