10 Key Compliance Issues on Overdraft Privilege Programs: What your Branches Need to Know and Do
Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment.

This program focuses on the key regulations and guidance that impact your program. 

Your frontline will learn how to discuss overdraft privilege, how to explain how items process and how to handle conversations about excessive fees and other options. If your program is causing confusion among your account holders, you may receive complaints at CFPB and have involvement in lawsuits.

Covered Topics

  • What are the key regulatory issues
  • What recommendations have been made in guidance issued by regulators
  • What has happened in lawsuits that you should pay attention to
  • How to have conversations about overdraft options
  • Learn how to explain how items process
  • Words and phrases that can cause harm to your institution 
  • How to avoid complaints 
  • And lots more


Branch Administration, branch managers, tellers, new accounts representatives, lenders, management, call centers and anyone who works with customers.


Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank. She has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Credit Information

Institute of Certified Bankers: Visit http://www.icbmembers.org/login.aspx for instructions regarding self-reporting. Estimated credits: 2.5 CE Credits


Live Webinar which includes 7 Day On-Demand  - $265
Six Month On-Demand – $295
Live plus Six Month On-Demand – $365
CD-ROM (Includes Six Month On-Demand) – $325
Premier (Includes all options) – $395
Additional Locations – $75                        


Online: Click here.

Phone: Call Total Training Solutions at (800) 831-0678

Register online up to day of event. Earlier registration allows time to check your computer for an optimal experience.