Description: The purpose of this course is to provide students with a better understanding of the emerging compliance risk area of Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) by examining recent regulatory advisories and cases for financial institutions, policy statements and litigation that comprise the framework of this regulation.

Students will learn through a combination of instructor videos, exercises, readings, glossaries, self-assessments and more. Students will complete each course with a final exam to earn Certified Regulatory Compliance Manager (CRCM) credits.

Audience: Compliance professionals including compliance managers, officers, and other compliance team members whose primary role is within the compliance function at their financial institution; bank examiners, bank regulators, auditors and lending compliance professionals.

Learning Objectives: After completing this course, students will gain a fundamental understanding of UDAAP, and learn how to:

• Describe the background of UDAAP law
• Recognize unfair, deceptive, and abusive acts and practices
• Identify proactive steps that you can take to avoid UDAAP violations
• Explain how you can help your bank avoid UDAAP claims