Description: Fair Debt Collection Practices Act explains the purpose of the FDCPA. This course lists examples of prohibited debt collection practices. It also explains the protections for consumers and requirements on creditors under the Telephone Consumer Protection Act. This course covers what verbal and nonverbal actions the debt collector is permitted and not permitted to take. This course also explains the recourse debtors have against a debt collector for violating the law.

Audience: Any bank staff involved in collections, including individuals involved in calling consumers about overdrafts, even though they are not designated as “collectors.”

Learning Objectives: After completing this course, students will be able to:

• Describe the purpose of the FDCPA and the types of debts covered
• Recognize the debt collection practices prohibited by the FDCPA
• Describe the purpose of the Telephone Consumer Protection Act as it pertains to debt collection
• Explore unfair debt collection practices