Description: Essentials of Workplace Conduct explores the four principles that guide appropriate actions to take in unfamiliar situations. It explains how to handle complex introductions in a business setting with people who hold a variety of positions. This course explains how your appearance can have a great impact on how others perceive you. This course also addresses etiquette factors in the work environment and in offsite work situations.

Audience: Bank personnel in the branch and administrative office environments.

Learning Objectives: After completing this course, students will be able to:

• Define the four guiding principles of business etiquette

• Introduce yourself or others appropriately to reflect professional hierarchy

• Describe professional dress code and the effect of not following the code

• Explain how workplace behavior can affect others

• Explain how the rules of business etiquette apply to work situations out of the office