Essentials of Workplace Conduct
Description: Essentials of Workplace Conduct explores the four principles that guide appropriate actions to take in unfamiliar situations. It explains how to handle complex introductions in a business setting with people who hold a variety of positions. This course explains how your appearance can have a great impact on how others perceive you. This course also addresses etiquette factors in the work environment and in offsite work situations.
Audience: Bank personnel in the branch and administrative office environments.
Learning Objectives: After completing this course, students will be able to:
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Define the four guiding principles of business etiquette
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Introduce yourself or others appropriately to reflect professional hierarchy
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Describe professional dress code and the effect of not following the code
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Explain how workplace behavior can affect others
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Explain how the rules of business etiquette apply to work situations out of the office