Essentials of Workplace Conduct
Description: Essentials of Workplace Conduct explores the four principles that guide appropriate actions to take in unfamiliar situations. It explains how to handle complex introductions in a business setting with people who hold a variety of positions. This course explains how your appearance can have a great impact on how others perceive you. This course also addresses etiquette factors in the work environment and in offsite work situations.
Audience: Bank personnel in the branch and administrative office environments.
Learning Objectives: After completing this course, students will be able to:
Define the four guiding principles of business etiquette
Introduce yourself or others appropriately to reflect professional hierarchy
Describe professional dress code and the effect of not following the code
Explain how workplace behavior can affect others
Explain how the rules of business etiquette apply to work situations out of the office