Episode 14 – Transforming the Debt Collections and Recoveries Function with Empathy and Personalization


The devastating economic impacts of COVID-19 led financial institutions to implement payment forbearance programs for struggling businesses and consumers. Unfortunately, lenders are now predicting a wave of delinquencies as the pandemic continues. The good news is, there are steps financial services organizations can take to increase their chances of collecting and recovering the funds they loaned.

In this episode, Scott Albahary, Perficient’s Financial Services Chief Strategist, and Byron Gifford, Perficient’s Lead Business Consultant for Financial Services, discuss transforming the debt collections and recoveries function, with empathy and personalization, during challenging times. For more information, please visit: www.perficient.com