Description: The purpose of this course is to provide students with an overview of the requirements of significant regulations specific to credit cards as well as applicable open-end credit regulations. Students will learn about the compliance requirements at each of the following stages in the credit card process. Students will also learn about other institutional concerns that are not part of the stages of the credit card process.   

Students will learn through a combination of instructor videos, exercises, readings, glossaries, self-assessments and more. Students will complete the course with a final exam to earn Certified Regulatory Compliance Manager (CRCM) credits.

Audience: Compliance professionals including compliance managers, officers, and other compliance team members whose primary role is within the compliance function at their financial institution; bank examiners, bank regulators, auditors and lending compliance professionals.

Learning Objectives: After completing this course, students will gain a fundamental understanding of Regulation Z Open-End Credit and learn how to:

• Describe credit card marketing requirements, including requirements under Regulation Z and Regulation B
• Explain application and solicitation requirements, including requirements for direct mail, electronic and telephone solicitations
• Describe underwriting and account opening requirements, including verification of customer information requirements under the USA Patriot Act
• Identify account management requirements, including requirements under Regulation Z
• Describe other institutional concerns, including requirements under the Community Reinvestment Act and Right to Financial Privacy Act