Description: BSA/AML: Communicating with Customers about CTRs teaches how to explain to customers that the bank is required by law to collect certain information, keep certain records, or make particular reports. This course explains how the FinCEN’s educational pamphlet, “Notice to Customers: A CTR Reference Guide” can be used as a resource to help address questions frequently asked by customers.

Audience: Employees who are responsible for completing Currency Transaction Reports.

Learning Objectives: After completing this course, students will be able to:

• Answer basic customer questions about the procedures related to Currency Transaction Reporting
• Describe the purpose of FinCEN’s educational pamphlet, “Notice to Customers: A CTR Reference Guide”