The ABA Consumer Banking Diploma reflects a balanced treatment of the knowledge and skill requirements of a typical consumer banker.  The coursework is a blend of industry knowledge, product knowledge, and business development skills.  Students are introduced to core banking topics such as general banking, accounting, credit analysis, legal and regulatory compliance.  These are supplemented by courses in consumer lending, relationship sales skills, effective referrals, and presentation skills – all of which will help them apply their knowledge to develop and grow their book of business.

Required Courses

You must complete these courses. 

ABA Principles of Banking
Building and Retaining Customer Relationships
Consumer Lending
Effective Client Referrals
Ethical Issues for Bankers
General Accounting
Introduction to Relationship Selling
Law and Banking: Principles or Law and Banking: Applications
Personal Tax Return Analysis
Presentation Skills