ABA Branch Manager Certificate
This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management, and business management skills.
Branch managers manage the activities of branch offices and offer deposit and loan products to businesses and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Branch Managers require expertise in lending, branch operations, staff supervision and development, sales management and customer service. This certificate addresses these core competencies, providing branch managers with the knowledge and skills they will need to drive their team and bank performance.
Courses for the ABA Branch Manager Certificate can be taken individually, or you can enroll in the full curriculum for a discount.
You must complete these courses:
Building and Retaining Customer Relationships
Calling on Small Business Customers
Coaching for Success**
Effective Written Communication
Ethical Issues for Bankers**
Fundamentals of Consumer Lending
Fundamentals of Small Business Banking
Hiring the Best**
Introduction to Relationship Selling
Leveraging the Benefits of a Diverse Workforce**
Managing Employee Performance**
Managing Employee Relations**
Rewards and Recognition**
Sales Coaching in the Bank
Servicing and Growing Small Business Relationships
Successful Sales Campaigns
The estimated time to complete these 20 courses is approximately 39 hours. Students have access to the curriculum for 1 year from date of purchase.
*ABA Principles of Banking may be substituted
**These courses are part of the ABA Supervisor Certificate. Students enrolled in the Branch Manager Certificate who have successfully completed the Supervisor Certificate (self-paced or facilitated) will automatically receive credit for the identified courses.