Motivating & Managing the Teller Line PART 1: Motivating & Managing the Teller Line
Two hour tele-web seminar May 30, 2012
Session one focuses on performance management – the key to teller motivation and responsibility. You will learn how to work with the teller to create a performance plan that enhances what they do well and works on what needs improvement.
This tele-web seminar will begin on Wednesday, May 30, 2012 at 11:30 AM to 1:30 PM Pacific Time.
Traditionally, the supervisor’s role was to develop the plan for goals and objectives to be met. Employee had little input. The newest approach involves both the employee and supervisor. The employee develops the plan and sets goals and objectives. The supervisor acts as a coach, mentor and advisor. The employee must understand his/her position and responsibilities and how goals and performance interact with the organization’s expectations. It is the supervisor’s job to help the employee understand that his/her goals need to be consistent with organizational goals. Once the goals are clear, the supervisor needs to let the employee develop the plan. The employee must be willing to take on this role while the supervisor must learn to empower the employee and provide guidance.
Areas of responsibilities
Skill sets and behavior expectations
Change as goals are met
Professional Development – Implementing Coaching Choices
Attain new skills
Use a proven, effective method to mentor and coach
Enhance employee effectiveness on the job
What to do when the plan doesn’t work.
Head tellers, teller supervisors, HR officers & trainers.
Honey Shelton has over 25 years experience as a consultant and trainer for banks and banking associations. Recently she was EVP for an independent Texas bank. Her responsibilities included managing the retail division, marketing, training and deposit growth. Her depth of knowledge, enthusiasm, and compelling personality has left a lasting mark on InterAction Training Systems, (ITS), the firm she founded in 1983.
2.0 total credits
Member price: $250.00 | Non member price $500.00